Refund & Cancellation Policy

Every new Hireonomous account starts with a 7-day free trial from the date it is approved. No payment is required or collected during the trial, and you may stop using the platform at any time during this period at no cost.

Once the free trial ends, continued access requires an active recharge. Recharges are billed in advance for a fixed period (currently ₹999 for 30 days — see our Pricing page for the current amount) and processed securely through Razorpay. Access remains active until the paid period ends.

There is no long-term commitment — you can simply choose not to recharge at the end of a paid period, and your account will pause access automatically without any further charge. There are no cancellation fees.

Because access is granted immediately upon a successful recharge, payments are generally non-refundable, including for any unused portion of a paid period once access has been granted.

Exceptions, considered case by case, include:

• A duplicate or erroneous charge caused by a technical issue;
• A charge that was never applied to your account (i.e. access was not restored after payment).

If you believe you were charged in error, contact us within 7 days of the charge at info@novalantis.com with your company name and payment reference, and we will investigate promptly. Approved refunds are processed back to the original payment method via Razorpay, typically within 5–7 business days.

If your trial or paid period ends without a successful recharge, access to Hireonomous is paused (your data is retained) until you recharge. No charge is made without your explicit action to pay.

For any billing question, email info@novalantis.com.